Customer Care

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We constantly focus on our clients’ requirements ensuring we fully understand their needs from concept stage right through to completion and thereafter. Our dedicated project teams manage client expectations and aspirations throughout the construction phase. Towards the end of this period there is a smooth transition between the construction team and our Customer Care Team who take care of our Clients after project completion.

Through our Customer Care Strategy we continually liaise at all stages through the construction process and track the rectification of defects 24//7.

Our Customer Care Commitment is to ensure there is always one point of contact at all times. This reassures our Clients who have peace of mind should an issue arise after completion that it will be dealt with promptly and professionally.

Our KPI scores for Customer Care show year-on-year improvements, reflecting the continual focus on Client satisfaction.

We would like to formally extend our thanks to you and your team for the excellent service and thoughtful approach you brought to this sometimes challenging project